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Terms of service

Effective 2026-10-24

The service

RocMail provides encrypted email, stored sealed to keys only you hold, with Names — a separate address for every service. The service is paid — including the beta — funded by its users and by nothing else. An invite from the operator grants the first month free; after that, prepaid voucher blocks (cash by mail, Monero, or Bitcoin — see the pricing page). Nobody’s data funds anything, ever. Who operates this instance, and how to reach them, is in the imprint.

Your responsibilities

• ✦Keep your credentials safe. Your vault passphrase and recovery phrase cannot be reset by anyone — losing both loses your mail, and that trade-off is disclosed everywhere it matters.
• ✦No spam, phishing, malware distribution, harassment, or unlawful use. Sending limits exist and abuse ends accounts.
• ✦One person per account. Your names are for your own mail, not for reselling.
• ✦You are responsible for the lawfulness of what you send and store, in your jurisdiction.

Our commitments

• ✦We run the service with reasonable skill and care, and publish honest status information.
• ✦We do not read, sell, or monetise your correspondence — see the privacy policy for what we technically hold.
• ✦We give you working export tools at all times, so leaving is always possible.
• ✦We notify account holders of material changes to these terms by mail, with time to leave first.

Vouchers: refunds and withdrawal

A voucher is prepaid months of service, redeemable in any account. It carries no name, so a refund needs the voucher code itself — there is no other way for us to tell which purchase was yours.

If you buy as a consumer in the European Union, you have the right to withdraw from the purchase within 14 days. That right ends once the service begins at your express request: redeeming the voucher into an account is that request — the months start the moment they are added, and with them the right of withdrawal ends.

An unredeemed voucher is refunded on request within 14 days of purchase. Write to the operator at security@rocmail.is with the voucher code, and we arrange the refund with you.

Suspension and termination

We may suspend accounts that break these terms — suspension blocks sign-in but does not read or delete mail. An account whose paid period ends is never deleted: sending pauses after a grace period while receiving, reading and export keep working. You may delete your account at any time from Settings; deletion is immediate and final — the delete panel offers the sealed archive export first, warns you, requires a typed confirmation, then destroys your vault keys, making your mail, names and contacts unrecoverable in the live service by anyone. Backups taken before the deletion keep the old wrapped keys until they age out on the schedule in the privacy policy, and open only with your old passphrase or recovery phrase. We accept this as a binding limit on ourselves: no term of this agreement, no future policy, and no lawful order can make us read a deleted mailbox, because we never hold a key that opens it. The account is also cleared from every table that held it, and a test sweeps the whole schema after a deletion to prove nothing kept your id. If we ever wind the service down, account holders get at least 90 days’ notice and their exports.

Logs

The service keeps security logs — login attempts and administrative actions, with IP addresses — for abuse defence, and deletes them automatically. Every period is in the privacy policy’s retention table.

Liability

The beta is provided without warranty. To the extent law allows, our liability is limited to what you have paid for the service in the preceding twelve months. Hold backups — the app makes them for you, in two formats.

The permanent-loss clause, in plain sight

Because it belongs in the terms and not only the marketing: if you lose your vault passphrase and your 24-word recovery phrase, your mail is cryptographically unrecoverable. No support request changes mathematics. Write the phrase down.